Need
help?
Need help with a TWS Software app or software? We are here.
Contact us
Email contact@tws-software.com with the name of the app or software, your device model and your operating system version. We will reply by email.
Postal address: TWS Software, 11 avenue Henry Musso, 06100 Nice, France
Frequently asked questions
An app is not working properly. What should I do?
Make sure your device and the app are up to date, then restart the app. If the problem persists, email us with the app name, your device model and your iOS or Android version.
How do I manage or cancel a subscription?
In-app subscriptions are managed by Apple or Google. On iPhone and iPad: Settings › [your name] › Subscriptions. On Android: Google Play app › Profile › Payments & subscriptions › Subscriptions.
How do I get a refund?
Payments are processed by the App Store or Google Play. Refunds are requested from Apple (reportaproblem.apple.com) or Google (Google Play order history).
Your data
See our Privacy Policy and Account and data deletion.